FAQ

1. What are the shipping costs?  
Answer: Shipping costs depend on the value of your order and your delivery location. Choose your preferred shipping method at checkout to see the exact shipping fee.

2. How long does it take to deliver the products?  
Answer: Delivery time depends on the shipping method you select and your location. Typically, delivery takes 2 to 7 business days. You will see the estimated delivery time during checkout.

3. Can I change or cancel my order after it's been placed?  
Answer: Order changes or cancellations are only possible if the order has not yet been processed and shipped. Please contact our customer service team as soon as possible so we can assist you with any changes.

4. How can I confirm if my order has been received?  
Answer: After placing your order, you will receive a confirmation email with your order details and number. If you haven't received it, please check your spam folder or contact our team.

5. How can I track my order?  
Answer: Once your order is shipped, you will receive a tracking number and a link to the courier's website, where you can track your items in real-time.

6. Are my personal data safe on your website?  
Answer: Yes, we take your privacy very seriously. All of your personal data is stored securely and used only to process your orders. For more information, please refer to our privacy policy.

7. Where can I inquire about a product?  
Answer: You can inquire via email at: shopy0314@gmail.com

8. How can I buy a product for a lower price?  
Answer: If you add more than one product to your cart, an additional customer discount will be applied, so by purchasing more products, you will get them at a lower price.

9. How do I use a discount code?  
Answer: You can enter the discount code at the final step of the checkout process, when you proceed to payment. Just type the code in the designated field, and the discount will be applied automatically.

10. Do you offer international shipping?  
Answer: Yes, we offer international shipping to many countries. Shipping costs and time depend on your selected location. You can select your country during checkout and view the relevant information.